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Política de reembolso

Returns are permitted if you are not satisfied with your purchase and must be initiated by the buyer within 30 days from delivery date.

For Domestic Purchases:

If you are not satisfied with your purchase, you may return it within 30 days of receipt, for a refund, or a replacement – subject to the following:

  1. Contact Gladiator Cargo Nets to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.
  2. In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original condition, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their display packaging are not guaranteed refundable.
  3. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with “Free Shipping,” this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund.
  4. The issuance of an RMA# does not guarantee final disposition, as all returns are subject to inspection. If the product you are returning is not in brand new, as per Paragraph 2, it may be deemed "non-refundable" and can be subject to at least a 15% restocking fee. If your return is missing accessory components, or shows signs of wear and tear, restocking fees may be higher. Please limit Returns to unopened items in their original condition, with all documentation, packing material, and accessories intact. For specific restocking fees that may be applicable to your Return, please contact us toll free at (888) 386-4271.
  5. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid. We cannot accept any COD shipments.

    For warranty information, merchandise damaged in transit, or order cancellations please email us at sales@gladiatorcargo.com. 

    For International Purchases:

    International purchases are not eligible for return, except for warranty replacements. 

    Exchanges

    Our simple exchange process has two options:

    1. We will send you a prepaid return shipping label. Ship back the original purchase and we will send you the exchanged item upon receipt. Upon shipment we will charge/refund the difference in product prices, minus the return shipping cost.
    2. Request a Return for a refund, minus the return shipping cost. Simply place a new order for the merchandise you wish to exchange and we will issue the refund upon receipt. This allow you to get your replacement quicker!